Q: How long does it take to ship my order?
A: We strive to get orders out as soon as they come in. However, during peak seasons like Holidays and probate weeks it can take longer. If you order merchandise that is out of stock we will wait until we have all of the merchandise before we ship to save you on shipping costs. We will notify you if that is the case.

We ship via USPS or UPS. The transit time depends on the shipping method you choose and where the parcel is being shipped.

Q:  Can I cancel an order once it is placed?
A: An order can be cancelled if it has not been sent to the shipping department but there will be a 15% restocking charge retained.
Custom orders cannot be cancelled once production has begun. The customer will be responsible for any costs incurred by Greekstuff.com up to the point of cancellation.

Q: How can I customize my order to any organization?
A: We can customize paddles, jackets, caps, towels, sheets, pillowcases, and robes. Most wearables can be customized. Please email us at info @ greekstuff.com for more information and technical specifications.

Q: Can I return my custom-made merchandise?
A: We strive for perfection but occasionally something can slip by us. We are only able to accept defective merchandise or mistakes we have made. We will gladly correct our errors. For example, if it doesn’t fit and it is the size you ordered it is not defective! Please call or send an email to answer all of your questions prior to placing an order.

Q: How can I pay and is it safe?
A: We gladly accept Visa, MasterCard, Discover, American Express, PayPal and money orders.
We will accept personal checks but they must clear the bank before orders are processed.

Q: Is it safe to use my credit card over the Internet?
A: Yes, we have done everything possible to ensure the privacy and security of your information and transactions. Your credit card number and other personal data is treated with the highest standards of security and confidentiality.
Orders placed on our site are encrypted using SSL technology, so please be assured that your transactions and credit card information are protected. With SSL technology, information transmitted over the Internet can be trusted to be viewed by our server only.

Q:  How long will it take for my order to arrive?
A: In stock items are shipped immediately. If the item is out of stock please take that into consideration, as we will ship it as soon as it returns to our stock. We make every effort to keep sufficient stock levels. When you need it fast please consider faster shipping alternatives such as UPS NEXT DAY AIR, or UPS 2ND DAY AIR. Remember these alternatives do cost more to ship.

Q:  If I place an order today when will it ship?
A: Again, In stock items are shipped immediately. If you need your order by a specific date please list that on your order.

Q:  What are your shipping fees?
A: Shipping fees start at $7.50 and increases as the price of the order increases. Once your order is complete we will ship “best way- lowest cost” unless you have a preference.
0-$30.00 $7.50
$30.01-$50.00 $9.50
$50.01-$75.00 $11.50
$75.01-$100.00 $13.50
$100.01-$150.00 $15.50

Shipping charges can also be affected by the weight of items. Heavier items such as paddles will incur additional freight charges as charged by UPS. You will be notified before being billed.

Any order that is returned to us and needs to be reshipped due to improper address on your part or failure to claim will result in the recharging of the shipping costs to get the package back to you.

If a refund is requested, you will be refunded less the original shipping and handling charge.

Q: Where Can I find more helpful information?

A: If you have a question regarding items or an order, please send an email to info@ greekstuff.com. Be sure to include your full name, address, and order information. If you are uncertain about a product or need clarification, please email or call us first because we want your business and we want satisfied customers.

Thank you for your interest in our products. We are committed to providing excellent customer service, quality products, and competitive prices.