This list has been compiled to help you find answers to your ordering questions quickly. Please feel free to contact us with any question you may still have after browsing this list.
Q: How
long does it take to ship my order?
A: We strive
to get orders out as soon as they come in. However, during peak seasons like
Holidays and probate weeks it can take longer. If you order merchandise that
is out of stock we will wait until we have all of the merchandise before we
ship to save you on shipping costs. We will notify you if that is the case.
We ship via
USPS or UPS. The transit time depends on the shipping method you choose and
where the parcel is being shipped.
Q: How
long will it take for my order to arrive?
A: In stock items are shipped immediately. If the item is out of stock
please take that into consideration, as we will ship it as soon as it returns
to our stock. We make every effort to keep sufficient stock levels. When you
need it fast please consider faster shipping alternatives such as UPS NEXT
DAY AIR, or UPS 2ND DAY AIR. Remember these alternatives do cost more to ship.
Orders received after 11am will be processed on the next business day. For rush orders please give us a reliable phone number to contact you at in case we have questions regarding your order.
We ship all Rush orders via UPS. Please keep in mind that UPS does not deliver on Saturdays.
Example: If you please an order on Friday @ 10am for Overnight Air, your order will be processed & shipped on Friday (depending on availability of items), but you will not receive it until Monday!!
Q:
Can I cancel an order once it is placed?
A: An order can be cancelled
if it has not been sent to the shipping department but there will be a 15%
restocking.
Custom orders cannot be cancelled once production has begun. The customer
will be responsible for any costs incurred by Greekstuff.com up to the point
of cancellation.
Q: What
are your shipping fees?
A:
Shipping fees start at $7.50 and increases as the price of the order increases.
Once your order is complete we will ship “best way- lowest cost”
unless you have a preference.
0-$30.00 $7.50
$30.01-$50.00 9.50
$50.01-$75.00 11.50
$75.01-$100.00 13.50
$100.01-150.00 15.50
Shipping charges can also
be affected by the weight of items. Heavier items such as paddles will incur
additional freight charges as charged by UPS. You will be notified before
being billed.
Any order that is returned
to us and needs to be reshipped due to improper address on your part or failure
to claim will result in the recharging of the shipping costs to get the package
back to you.
If a refund is requested, you will be refunded less the original shipping and handling charge.
Q: How can I contact
with questions about my order?
A: Please send an email with
your question and information about your order, as well as a contact email
and phone number that we can reach you at to info@greekstuff.com.
One of our representatives will contact you.
FAQ: Standard Shipping is 3-5 Business Days for items that are in stock
*Please allow extra time for customized items*
Phone Number: (336) 292-3209
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